Show HN: HackerChurn – which SaaS tools HN wants to cancel

47 points by drewlem 3 hours ago on hackernews | 21 comments

Citing the real source HN comments will be helpful.

: [OP] drewlem | 2 hours ago
Good call. Each row now links to every comment we counted as a complaint, so you can check them one by one.
: ciefa | 2 hours ago
+++

New review submission is broken, give generic error. I never miss an opportunity to complain about the dumpster fire that is ClickUp but I was unable to submit my 1-star review.

: [OP] drewlem | 2 hours ago
Just pushed an update. Should work now. Lots of traffic on the page now, thanks for the heads up.

drbscl | 2 hours ago

Does this consider positive (or even ambivalent) comments too? Put another way, a product with wider use will have more complaints than something niche but worse.

: Tenemo | 2 hours ago
+1 to this. Let's say, in an alternate universe, beloved Evernote had 1000x as many users as this dying crappy app still has in ours. It could easily top this rating because for hot/popular tools there will inevitably be unsatisfied users, too, even if the general sentiment is 99% positive.

sleepybrett | 2 hours ago

if github isn't at the top of this list whatever tooling you use to find sentiment is broken, fundamentally.

: AznHisoka | an hour ago
While HN has been negative on Github, October was its best month in terms of # of new orgs using it: https://bloomberry.com/data/github/
: [OP] drewlem | an hour ago
The rough math is based on % of negative vs. positive sentiment. There's likely a ton of noise around github that diluted the math. I can look into though, thanks for the feedback.

tmpz22 | 2 hours ago

The only surprising absence for me was Datadog - the category I expected (high touch sales team, egregious margins, IPO or private equity pressures) is else wise pretty well represented.

: [OP] drewlem | an hour ago
Surprised it's not higher too. It's at #51 with 13 complaints.
: eclipticplane | 18 minutes ago
#1 company I am will celebrate once they are replaced in our stack.
"Hey, I talked to one of your engineers" tactics is scummy.

pop123-ux | an hour ago

where have you gotten the idea to build this in the first place, lol

: [OP] drewlem | an hour ago
Lol. 6 months of hearing 100s people complain about their SaaS stack, trying and replacing and rebuilding part of their stack themselves, moving to AI native alternatives, so wanted to see if what I'm hearing lines up with the data.
: miroljub | an hour ago
> lol
wtf?

speedgoose | an hour ago

Popular services get more complaints.

tiffanyh | an hour ago

It'd be good to note which are actually networks (vs products).

LinkedIn, RealPage, etc (on the list) are more so networks than a product.

weitzj | 27 minutes ago

Interesting idea. Maybe you can normalize the results by popularity. More people have Jira installed and therefore there will be more complaints.

halflife | 16 minutes ago

I just checked the first comment about crowdstrike, and it’s not generally a negative review (https://news.ycombinator.com/item?id=50315965). I think this app confuses a negative connotation of a post, with a mention of a product inside that post and assumes the negativity is towards the product.

Edit - I checked a few more and it’s a total crapshoot, some of the comments are just informative, not negative at all. I wouldn’t trust this list.

tagami | 7 minutes ago

Popular enough to receive critical reviews. Survivorship bias?