Claude may require identity verification in some cases

Being responsible with powerful technology starts with knowing who is using it. Identity verification helps us prevent abuse, enforce our usage policies, and comply with legal obligations.

We are rolling out identity verification for a few use cases, and you might see a verification prompt when accessing certain capabilities, as part of our routine platform integrity checks, or other safety and compliance measures.

We only use your verification data to confirm who you are and not for any other purposes.

How are we verifying?

We selected Persona Identities as our verification partner based on the strength of their technology, privacy controls, and security safeguards. Follow the steps below to complete your identity verification process.

What you'll need

Before you start, have these ready:

Accepted ID types

We accept original, physical government-issued photo IDs from most countries. Common examples include:

Your ID must be issued by a government, clearly legible, undamaged, and include a photo of you.

We do not accept:

How your data is protected

We know that handing over an ID is a meaningful ask, and we've designed this process to protect your information at every step.

For full details on how we handle personal data, see our Privacy Policy.

What we're not doing

What if my verification fails?

Verification can fail for a number of reasons: a blurry photo, an unreadable document, an expired ID, or a technical issue.

If your verification is unsuccessful:

Why did my account get banned after verification?

As part of our safety process, we may ban an account for a variety of reasons:

If you feel your account has been wrongly banned, please fill out the appeal form with your account information so our Safeguards team can further investigate why your account was disabled.

Questions?

If you have questions about identity verification, your data, or the verification process, reach out to us via this form.